How much storage do I need?
The average account size is 20GB. How much storage you need may
vary. We recommend protecting the "C:\Documents and Settings" directory.
It will include the My Documents folder for all of the PC users and will
also include many vital settings and files, including Outlook files and
user preferences.
Can I backup multiple PCs?
Yes. We have no limit to the number of computers you are
allowed to backup with our software. The only limit is the amount of
space that you purchased as part of your backup plan and we can upgrade
this for you at anytime.
Is there a yearly contract or an early termination fee?
There is no yearly contract and there is no early termination
fee.
Can I use this service with my laptop?
Yes, it works great with laptop computers. As long as you are
connected to the internet, you will be able to backup and restore your
date.
How long do you retain my files?
We retain files for as long as the client maintains an active
account. We also maintain alternate versions of your files. These
alternate files are stored for 30 days. If you modify a file once a day
and backup once a day for 30 days, you will have 30 different versions
available for restoration. This restoration window can be increased or
decreased upon user request.
What is an Online Backup Service?
An Online Backup Service is an Internet-based service that allows
computer users to routinely backup and recover their important data
using a secure and trusted server on the Internet.
If you use your computer to create and save valuable data for
business or personal reasons, you should make some type of backup of
your important data to prevent a total loss in the event of any kind of
system failure or human error. Simple data backup can be done by saving
your data to multiple locations, copying the data from its original
location to removable media, another hard drive, or another computers
hard drive on the network.
To make this task easier, specialized programs known as Backup
Software exist to aid users in regularly making a backup copy of their
data. Since some users are not interested in managing the tasks
necessary for maintaining their own backups, a new breed of backup
software was created, known as Online Backup Software. Online Backup
software is designed to routinely copy your important files to a
private, secure location on the Internet by securely transmitting your
data over your existing Internet connection.
If you have a working Internet connection on your computer, you can
use this service to keep your important files safe from disaster on a
daily basis
Does it make sense to use Online Backup if you have a slow
Internet connection?
Depending on the speed of your connection and the size of your backup,
your initial backup over the Internet may take several hours. Many
people with large backup sizes and slower Internet connections will
often run their first backup over the weekend. Once the first backup is
completed, each subsequent backup is usually a small amount of data that
can be backed up in just minutes over a slower dial-up connection.
Our software can also resume a canceled backup, so you can start the
backup during your slow times and cancel it during your busy times. The
next time you start the backup, it will pick up from where it was
canceled until the entire backup is complete.
What is the Personal Recovery CD?
The Personal Recovery CD is a service that offers copies all of your
data from our servers onto CD(s). This allows you to restore the archive
of your data from a CD without requiring an Internet connection. This is
great for keeping long-term archives of your data or restoring large
amounts of data without connecting over a slow Internet connection.
Inquire about the availability of Personal Recovery CDs with your
Service Provider.
Can I use this service with Macintosh or Linux?
The data backup client software will only run natively on Windows 98SE,
Me, NT 4.0, 2000, 2003 (.NET) and XP. If you want to backup computers
with other operating systems, it is possible. Here's how... Since the
the data backup client supports mapped network drives and the Network
Neighborhood, it can backup data from any computer that is accessible
via the network. A single data backup client can backup the local
computer and any number of local or remote network computers.
I use AOL or MSN for my ISP, can I still use this service?
Yes, this service is fully compatible with all internet service
providers, including AOL and MSN. |
