What happens if I exceed my quota?
Account are allowed to exceed their paid storage quotas on the backup
server to a certain degree. When you are approaching your quota
notifications are sent to the User and Support. If you exceed your quota
over a certain degree, the backup will stop
and you will not be able to backup again unless you upgrade the account
or remove some files from the server on on the site.
How do I cancel my online backup service?
We never like to see anyone cancel their online service, but in the
event you must cancel your service, you may do so by contacting
Sales.
Once an account is canceled, the data will be permanently deleted, so if
you want a copy of your backups, please consider a Personal Recovery
CD/DVD prior to cancellation. The Personal Recovery CD/DVD will have a
copy of
your backup that is accessed directly from your system using this media.
How am I billed for quota upgrades?
There are no additional fees for quota upgrades. Users are
billed for quota upgrades on their next billing statement. These upgrade
costs are prorated. Users can upgrade to a new quota in the middle of a
billing cycle and are then only charged at that quota level for the
remainder of the billing cycle.
Is there a charge for data restoration?
No. There is no additional charge for data restoration.
Are there any hidden costs?
No. There are no hidden costs or fees. All charges and credits are
determined on a prorated basis. There are no upgrade fees, no new user
fees and no early termination fees.
What forms of payment are accepted?
We accept Paypal and all major credit cards, including American
Express, Visa, Master Card and Discover.
Is there a refund policy?
We only offer refunds to our yearly paying customers. We do not offer
monthly customers partial refunds at this time.
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