Are you Prepared for the Unexpected ?? - If your computer unexpectedly stopped working, what would you do? Is Your Data Secure? Is Your Backup Working? How Much Would It Cost to Reproduce Your Data?
Can't find the answer here? Please contact our support staff,
info@ibssafe.com.
Upgrades
How do I protect additional PCs?
All accounts are automatically setup to allow multiple systems to be
backed up by the software.
How do I increase the amount of
storage space for an account? You would need to contact
sales@ibssafe.com to request an account upgrade to be able to backup
more data.
Support
What do you do if there is trouble connecting to the
server or performing a backup?
Contact the support department via
support@ibssafe.com or visiting our
forum to
request assistance. You can also view the technical support section of
our web site for some helpful information.
I forgot my password, how do I recover my account
information?
Contact the support department via
support@ibssafe.com for assistance.
During installation the Setup Wizard was unable to connect to
the server? This problem is typically caused by software firewalls.
Temporarily disabling such firewalls can help determine if they are the
cause of the connectively problem. If it is the software firewall which
is causing the connectivity problem, it must be configured to allow the
backup application to communicate on TCP Port 308.
